Adult Upskilling

We offer a range of courses aimed at employed adults who want to up upgrade their skills and improve their promotion and career prospects.

These include our current Level 2 and Level 3 programmes in Business Skills and Management.

ICQ Level 3 Certificate in Principles of Management

Duration 3 months

The Level 3 Certificate in Principles of Management has been developed for practicing or aspiring managers who will supervise or manage a team to achieve clearly defined outcomes and who have day-to-day operational activities as a key part of their roles. This qualification gives managers/team leaders the communication and motivational skills to help improve operational efficiency.

Units:

  • Responsibilities of a Manager
  • Objective setting and communication to support teams
  • Managing self-development

 

Adult Upskilling

Business Administration

NCFE Level 2 Certificate in Principles of Business Administration

Duration 4 months

This course is great for people looking to start their career in business. With units that are covered, learner will be able to understand various business administration skills that are essential for the success of an organisation

Units:

  • Principles of providing business
  • Principles of Business documentation, production, and information management
  • Understand communication in a business environment
  • Understand employer organisations
  • Understand how to develop working relationships with colleagues
  • Understand how to store, retrieve, and archive information
  • Exploring social media

 

NCFE Level 3 Certificate in Principles of Business Administration

Duration 5 months

The Level 3 Certificate in Principles of Business Administration have been developed for practicing or aspiring Business Administration employees. This qualification aims to:
provide learners with the underpinning knowledge that is required by employees to work in a range of different environments in a business administration role.

Units:

  • Principles of Business
  • Principles of Business communication and information
  • Principles of Administration
  • Understanding how to improve business performance
  • Understand how to develop and deliver a presentation
  • Understand equality, diversity, and inclusion in the workplace
  • Understand how to manage performance and conflict in the workplace

 

Customer Service

NCFE Level 2 Certificate in Principles of Customer Service

Duration 4 months

This level will help to develop customer service knowledge and provide learners with a basic understanding of day to day interactions with customers sensitively, respectfully, effectively and with a focus on quality.

Learners will develop their knowledge and understanding of what excellent customer service is, Essential Communication Skills; Outstanding Customer Care; as well as key transferable skills applicable in a range of industries and sectors.

Units:

  • Principles of Customer Service
  • Understand customers and employer organisations
  • Understand how to communicate with customers and how to handle customer information
  • Understand how to resolve problems and deliver customer service to challenging customers
  • Principles of Equality and Diversity in the workplace

 

Level 3 Certificate in Principles of Customer Service

Duration 5 months

Customer service training to help you develop skills to handle customer complaints and maintain good relationships with clients. Showing the key to good customer service is building good relationships with your customers.

Units:

  • Understand the customer service environment
  • Principles of Business
  • Understand how to resolve customer problems and complaints
  • Understand customers and customer retention
  • Understand equality and diversity and inclusion in the workplace
  • Understand how to manage performance and conflict in the workplace
  • Understand how to use social media tools and channel

 

Taking That First Step

Our experience is in supporting, developing and working with Individuals and Employers to deliver the best learning solutions possible.

If you think this could be for you simply fill in our enquiry form and one of our Advisers will get in touch. There's no commitment or obligation, simply your chance to find out more.

Or contact us on enquiries@bctg.org.uk or 0121 544 6455

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